Delivery & Return Polices

Thank you for shopping at www.greencraftstudios.co.uk.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Plants (including air plants) are not eligible for a return.  However we are happy to assist you with any difficulties you have to care them.

Refunds

Once we receive your item, we will inspect it and notify you that you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund of the returned item to your credit card (or original method of payment). You will receive the credit within 10 working days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us

If you have any questions on how to return your item to us, contact us.